Unfortunately, the unexpected happens more often than desired. Should this still be the case, we can only accept cancellations in writing! To minimize the damage alongside the lost holiday joys, we recommend taking out travel insurance. You can do this conveniently online during the reservation process.
Cancellation conditions
- Cancellation up to 71 days before arrival is free of charge.
- In the event of cancellation between 70 and 51 days before arrival, we charge 50% of the travel price.
- In the event of cancellation between 50 and 31 days before arrival, we charge 70% of the travel price.
- In the event of cancellation between 30 and 8 days before arrival, we charge 80% of the travel price.
- In the event of a cancellation from 7 days before arrival, an earlier departure or a no-show, 95% of the travel price will be charged.
Otherwise the Austrian Hotel Contract Conditions apply to all bookings. 100% of the booking will be charged in the event of early departure, late arrival or no-show if the rooms cannot be re-let.
Cancellation conditions 21.12.24 - 04.01.25
Cancellation up to 91 days before arrival is free of charge.
In the event of cancellation between 90 and 51 days before arrival, we charge 50% of the travel price.
In the event of cancellation between 50 and 31 days before arrival, we charge 70% of the travel price.
In the event of cancellation between 30 and 8 days before arrival, we charge 80% of the travel price.
In the event of a cancellation from 7 days before arrival, an earlier departure or a no-show, 95% of the travel price will be charged.
Otherwise, the Austrian Hotel Contract Conditions apply to all bookings. In the event of early departure, late arrival or no-show, 100% of the booking will be charged if the rooms cannot be re-let.